Refund Policy

01The nature of the purchase

A slot is a one-time purchase of a permanent digital coordinate that is delivered to you as soon as your listing is approved and goes live. Because it is a permanent digital good rather than a subscription or a physical item, refunds are limited as set out below.

Last updated: [LAST UPDATED — e.g. 29 July 2026].

02Before your listing goes live

If you have paid but your listing has not yet been approved and made live, you may request a refund and we will generally honour it, minus any non-refundable payment-processing fees where applicable.

03After your listing goes live

Once your listing is approved and live on the map, the slot is considered delivered and is generally non-refundable. We may still make exceptions at our discretion — for example:

• a duplicate or accidental charge;
• a technical fault on our side that prevents your listing from displaying and that we cannot resolve;
• where a refund is required by the consumer law that applies to you.

04Rejected listings

If your listing is rejected during review, you can edit and resubmit it at no extra cost. If you cannot bring it into compliance and it has not gone live, contact us to discuss a refund of that booking.

05Referral commission and discounts

If a refunded order used a referral code or coupon, any related discount and any commission credited to a referrer may be reversed. Commission linked to refunded or charged-back orders is not payable.

06Taxes and invoices

Where a refund is issued, any applicable tax charged on that order is refunded with it, and a corrected invoice or credit note is provided where required.

07How to request a refund

Email [CONTACT EMAIL] from the address on your account, with your ticket serial or invoice number and a short description of the issue. We aim to review requests promptly. Refunds are returned to your original payment method.

08Chargebacks

If you believe there is a problem with a charge, please contact us first — we can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may lead to your listing being suspended while the dispute is investigated.